New Functionality In Microsoft Dynamics 365 Business Central 2025 Wave 1: Integrate Field Service With Service Management

Microsoft Dynamics 365 Business CentralThis post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2025 Wave 1 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2025 Wave 1.

The 1st of the new functionality in the Application section is integrate Field Service with service management.

Integrating Business Central with Dynamics 365 Field Service is particularly valuable for organizations that provide regular maintenance and repair services. It offers a seamlessly integrated solution for managing service tasks, consumption, and financial transactions to benefit service technicians, service managers, and finance teams. It’s a powerful solution for managing work orders and consumption in Field Service and efficiently invoicing and fulfilling them in Business Central.

Enabled for: Users, automatically
Public Preview: –
General Availability: Apr 2025

Feature Details

To integrate Field Service with service management features in Business Central, you must have a Premium license. When you do, on the Company Information page in Business Central, you must set the User Experience field to Premium.
You can enable the integration in the Integration Type field by selecting Project (default), Service, or Both in the following places:

  • In the Set up integration to Dynamics 365 Field Service assisted setup guide.
  • On the Dynamics 365 Field Service Integration Setup page.
Shows Field Service Integration assisted setup guide with Integration Type field

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New Functionality In Microsoft Dynamics 365 Business Central 2025 Wave 1: Series Index

Microsoft Dynamics 365 Business CentralThis post is part of a series on the new functionality available in Wave 1 of Microsoft Dynamics 365 Business Central 2025. There are two release waves for Business Central each year, with functionality being released over the six months of the wave.

In this series of posts, I am going to take a look at what is new with Business Central in this release wave. My understanding is the announced new functionality will become available in the six months of the wave, so not all of it will be available immediately. When posting about some new functionality, I’ll try to indicate where something will be available in April or later. Microsoft do reserve the right to withdraw announced functionality before release; when this happens, I’ll try to publish an article on the removed functionality and update the original article I published.

This series index, below (assuming you’re reading this on ), will automatically update as each post in the series goes live, so make sure you bookmark this post so you can see keep up-to-date with this series.

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Preview of Microsoft Dynamics 365 Business Central 2025 Wave 1 Investment Areas

Microsoft Dynamics 365 Business CentralMicrosoft have released a preview of some of the functionality slated for Microsoft Dynamics 365 Business Central 2025 Wave 1.

The functionality has been broken down into two areas:

  • AI powered business
  • World class service

The functionality slated for inclusion includes:

  • AI Powered Business
    • Finance:
      • Subscription billing: Automation
      • Regulatory requirements
      • Non-deductible unrealized VAT
      • E-documents: Significant enrichments (payments, reminders, e-invoice preview, etc.)
    • Supply Chain:
      • Manufacturing enhancements
      • Quality management (wave 2)
      • Subcontracting enhancements (wave 2)
      • Shopify: Sales channels and more
    • Sustainability:
      • CSRD reporting
      • Capturing emissions with Gen. Journal
      • Water and waste intensity management
      • Scope 3 emissions value chain automation
    • Generative AI:
      • Sales order agent (more countries)
      • Bookkeeper agent
      • Copilot suggests GHG emissions
      • Auto-fill fields
      • Record summary
      • Improved E-invoice matching Copilot
    • Reporting:
      • Users can create queries
      • Power BI: Cross-company reports, more reports, and new embed UI
      • Enhanced reporting for manufacturing
      • Enhanced financial reporting
      • Enhanced Report Explorer and documentation
  • World-Class Service
    • Geographic Expansion:
      • Additional countries
      • Partner localization program
    • User Experience:
      • Preview attachments in web client
      • Better screen estate handling
    • Power Platform:
      • Copilot Studio can run agent actions in Business Central
    • Fundamentals:
      • Performance: Faster client rendering, more posting throughput
      • Scalability
      • Security and reliability
      • High availability
    • Efficient Development:
      • Developer tools for Copilot enhancements
      • Microsoft-managed AI resources GA
      • Move tables and fields between extensions for ISVs
      • Mock outbound web service calls
      • Use resource files in partner apps
    • Administration:
      • Flexible update management GA
      • Manage PTEs in Admin Center
      • Admin Center API automation

As we get nearer to the release of 2025 Wave 1, it will be interesting to get more information on what each of the above areas includes, but it again looks like there will be a lot of new functionality coming.

Supported Upgrade Path to Dynamics 365 Business Central Changing for Release 2025 Wave 1

Microsoft Dynamics 365 Business CentralThe Supported Upgrade Paths to Microsoft Dynamics 365 Business Central Releases document from Microsoft was updated with a note in late October to reflect a change to the upgrade path for Business Central 2019 (v14), starting from 2025 release Wave 1 (v26).

This change will affect the upgrade to Business Central 2025 Release Wave 1 (v26) which will now require you to upgrade from Business Central 2019 (v14) to Business Central 2024 Release Wave 2 (v25), before doing a second upgrade to 2025 Release Wave 1 (v26).

There is also a note that upgrading from minor updates between the release updates might not always be supported; you need to check the Dynamics 365 Business Central Upgrade Compatibility Matrix to check if the version you’re on is compatible and upgrade first to a supported release before continuing the upgrade to a later release.

As time goes by, I expect that the upgrade path for older versions continues to become longer with more versions needing to upgrade to an intermediate version before upgrading to the most recent release.

This is probably more the case with versions of Microsoft Dynamics NAV, of which all are no longer supported, but will impact earlier versions of Business Central.