This post is part of the New Functionality In Microsoft Power Automate 2025 Wave 1 series in which I am taking a look at the new functionality introduced in Microsoft Power Automate 2025 Wave 1.
The 3rd of the new functionality in the Desktop flows section is configure and manage SLA with work queues.
Configuring Service Level Agreements (SLAs) for your work queues allows Power Automate to prioritize running work queue items that are close to the SLA deadline. It also allows Power Automate to highlight work queue items at risk of SLA breach and recommend actions to prevent SLA breaches.
Enabled for: Admins, makers, marketers, or analysts, automatically
Public Preview: Mar 2025
General Availability: Jun 2025
Feature Details
Work queues in Power Automate can play a crucial role in improving the efficiency, scalability, and resiliency of automation and help prioritize work.
This is how you can configure Service Level Agreements (SLAs) for work queues:
- Type of SLA
- Time to live (TTL)
- Business hours
- SLA engine
- Prioritize work queue items that are nearest to the SLA deadline.
- Identify work queue items at risk.
- Monitor the state of SLAs for work queues.