New Functionality In Microsoft Dynamics 365 Business Central 2025 Wave 1: Use Sales Order Agent To Automate Sales Order-Taking

This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2025 Wave 1 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2025 Wave 1.

The 3rd of the new functionality in the Copilot and AI section is use Sales Order Agent to automate sales order-taking.

We’re at a crucial juncture for AI in the workplace. Just as we now look back at the pre-PC era with astonishment, we’ll soon wonder how work was ever done without AI. Workers, overwhelmed by digital debt and workplace stress, are turning to AI for relief. Leaders can harness this momentum for tangible returns on investment. Copilot in Business Central is already enhancing users’ creativity and productivity by using AI in key application scenarios and providing guidance along the way. AI will gradually transform every aspect of work, achieving real business impact, and companies that proactively embrace this challenge will excel.

Using Sales Order Agent, which works independently under your direction, drives efficiencies and cost savings, and helps manage heavy workloads. The agent focuses users’ attention on critical tasks, increasing motivation and job satisfaction across the business function to which it is applied. Microsoft studies have shown that over the next five years, 41 percent of business leaders expect to redefine business processes with AI, orchestrating and managing AI agents while prioritizing ethical AI use.

Enabled for: Users by admins, makers, or analysts
Public Preview: Feb 2025
General Availability: Jun 2025

Feature Details

Copilot in Business Central is already enhancing users’ creativity and productivity with AI in key application scenarios, providing guidance and assistance in working with the product and finding the right data.

With this release, Microsoft are expanding the use of AI to enable customers to orchestrate and automate business processes using AI agents. Agents can work autonomously, perform assigned tasks, respond to different events and inputs, reason over the state of data, and overcome errors based on user input and the context of the Business Central user experience. Agents require minimal to no intervention from users, while bringing them in if circumstances require their attention. Agents can act on behalf of a company, department, or team, not just a user.

To enable this capability in Business Central, Microsoft are introducing their first out-of-the-box agent, Sales Order Agent, to automate the process of capturing sales orders from email messages.

The agent is configured to manage the full process:

1. Receive item requests from customer emails in a shared company mailbox.
2. Identify the customer from those registered in Business Central.
3. Draft the sales quote with the requested items.
4. Verify item availability.
5. Forward the sales quote to the customer for approval.
6. Receive confirmation, convert the quote into a sales order, and share the order with the customer via email.

The agent operates based on the included instructions and user configuration, and uses AI to identify and carry out the necessary steps to complete this task within the Business Central environment. It seeks user intervention when specific situations arise. For example, when it prepares outbound communications or to provide business approval for key operations.

Sales Order Agent can only access the parts of the product it needs to perform its duties. It comes with predefined permissions and role (profile), which is automatically assigned when you activate the agent.

The agent will have a simple configuration experience, where you can define the agent’s name, the channel for receiving requests for sales quotes and orders (shared company email), and select the steps you want to include or exclude in the process of taking orders from the customers.

When activated, the agent is ready to perform the process of capturing sales orders autonomously. The agent is started by an internal email processor in Business Central, which is configured to monitor the company mailbox provided in the agent’s configuration.

Actions performed by Sales Order Agent, including navigating Business Central pages, creating and modifying records, and calling actions, are fully transparent so that you can review them in the Copilot pane. The actions show the agent’s user ID and will show up in the same places and in the same way as other users in list views, history, posted documents, notifications, and so on.

Business Central users maintain full transparency and control over the changes made by Sales Order Agent by using additional experiences, which enable the users to:

• Discover notifications from the agent. For example, when it requires help, or when the process demands human review (such as all inbound and outbound messages, approvals, and adding missing data).
• Get a better understanding of the task’s context and history (“timeline” view), including the key steps displayed in the Copilot pane.
• Get a detailed review of each entity the agent created (such as sales quotes or sales orders). You can review all changes and suggestions the agent makes for a specific task, so you can adjust these changes if needed and sign off on proceeding with the task.
• Discard the steps performed by the agent, adjust the quote or order as needed, and ask the agent to proceed with the flow.

My Opinion

There are some bold claims made for AI in this feature announcement. I need to see this one in action to see how effective it is. My initial thought on starting to read was that it should include quotes as well, but reading in more detail shows the agent should work for both quotes and orders, which is good.

I don’t really have many clients who process quotes or orders in a way that this agent would be able to help.