This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2024 Wave 2.
The 2nd of the new functionality in the Copilot and AI innovation section is chat with Copilot and learn to use installed add-on apps.
2024 release wave 2 introduced chat: a conversational experience where people can get assistance from Microsoft Copilot to find data, get unblocked, or learn new skills. Most of Microsoft’s customers install one or more ISV add-on apps from Microsoft AppSource to enhance Business Central with industry-specific solutions, localized functionality, or other critical capabilities that meet their needs. Now, Copilot in Business Central is able to explain and guide workers through using functionality of these add-ons, transforming Copilot from a simple “librarian” to an in-house expert that understands your unique Business Central.
Enabled for: Users, automatically
Public Preview: Oct 2024
General Availability: –
Feature Details
Copilot’s chat capabilities have been enhanced with the following:
- Users can ask questions about content from installed add-ons, such as new pages, fields, and business processes.
- Copilot explains and guides based on documentation provided by the apps installed to your Business Central environment.
Note
- Copilot responses are subject to availability and quality of the documentation provided by each app publisher. Microsoft isn’t responsible for third party content provided by app publishers.
- This feature is part of Copilot chat and is available as a production-ready preview for production and sandbox environments in any country localization. Production-ready previews are subject to supplemental terms of use. For more information, go to Supplemental terms of use for Dynamics 365 preview.
- This feature is supported in English only. While it can be used in other languages, it might not function as intended. Language quality might vary based on the user’s interaction or system settings, which may impact accuracy and the user experience.
- AI-generated content might be incorrect.
About security, privacy and AI
Copilot is built on Microsoft’s comprehensive approach to enterprise security, privacy, compliance, and responsible AI. Microsoft’s philosophy is that your data is your data: customer data in Business Central is not used to train AI models.
For more information, go to FAQ for Copilot data security and privacy for Dynamics 365 and Power Platform
Looking for more details?
- Read the preview announcement for Chat with Copilot
- Learn about Chat with Copilot
- AI FAQ for Chat with Copilot
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