Day: August 2, 2024

This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2024 Wave 2.

The 1st of the new functionality in the User experiences section is access keys with Key Tips in more languages.

Organizations are looking to streamline their operations through AI, automation, and empowering workers with productivity tools. When time to enter data is critical, every keystroke and mouse click counts. Business Central adopts the familiar experience from Microsoft 365 applications, such as Excel and Word, to boost efficiency for keyboard users. Access keys with key tips help users quickly explore, navigate, and activate any action in the action bar, navigation menus, and other user interface (UI) elements.

Enabled for: Users, automatically
Public Preview: –
General Availability: Oct 2024

Feature Details

You can use access keys with key tips, regardless of your language setting in My Settings. Key tips are optimized for the following languages:

• English
• Danish
• Dutch
• Italian
• French
• German
• Spanish
• Portuguese
• Swedish
• Finnish
• Norwegian
• Polish
• Czech
• Icelandic

If you’re using the Business Central Web client, when you press the Alt key, the following becomes available:

• Key tips are revealed alongside UI elements to indicate the next keystroke.
• Sequences of keystrokes can be used to navigate the user interface and activate UI elements, without leaving your current focused element.
• Access keys are available for actions in the action bar and links in the navigation menu, regardless of whether they are assigned a specific shortcut key.

My Opinion

This is one of those seemingly small enhancements which I think will be very useful.

This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2024 Wave 2.

The 4th of the new functionality in the Application section is archive service management documents.

Service documents often change and evolve during their lifecycle. The archiving capability gives you control over your service data through audit trails and version control.

Enabled for: Users by admins, makers, or analysts
Public Preview: –
General Availability: Oct 2024

Feature Details

Archiving capabilities for service management are similar to the functionality you might already be familiar with from the sales and purchase areas. You can set up documents to archive automatically, so that you don’t need to think about it. With automatic archiving, Business Central creates a new version of the archived document when people do the following:

1. Change the status of a document or delete it.
2. Print, download, or send a document by email.
3. Post service order.
4. Convert a service quote to an order or service contract quote to contract.

You’re in full control of archiving. The following list shows the documents and options you can choose when you set up automatic archiving on the Service Management Setup page:

• Archive service quotes: Never (default), Questions, Always.
• Archive service contract quotes: Never (default), Question, Always
• Archive orders: Yes/No

You can also use the Archive action to manually archive versions of service documents, such as service quotes, contract quotes, and orders.

To keep the size of your database under control, archived service documents are added to a list of Retention policy tables.

This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2024 Wave 2 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2024 Wave 2.

The 3rd of the new functionality in the Application section is integrate Field Service with Service Management.

This integration is particularly valuable for organizations that provide regular maintenance and proactive repair. It offers a seamlessly integrated solution for managing service tasks, consumption, and financial transactions to benefit service technicians, service managers, and finance teams. It’s a powerful solution for managing work orders and consumption in Field Service and efficiently invoicing and fulfilling them in Business Central.

Enabled for: Users, automatically
Public Preview: –
General Availability: Oct 2024

Feature Details

To enable integration with Service Management module, you can turn on the Service Management Integration toggle in Set up integration to Dynamics 365 Field Service assisted setup guide, or on the Dynamics 365 Field Service Integration Setup page. This setting adds additional integration table mappings for service documents and work orders.

To specify where to integrate work order data from Field Service in service orders, you can choose a Work Order Type that’s mapped to a Service Order Type. You can also use the External Project field to link it to a project in Business Central.

To exchange the following data between work orders and service orders in both directions, turn on the Service Order Archiving toggle on the Service Management Setup page:

• Fields in the headers on service orders and work orders, such as Service Account, Billing Account, and Work Order Type.
• Service Item Lines and Work Order Incidents in Field Service to transfer information about the customer assets being repaired.
• Service Line fields and Work Order Products and Work Order Services fields, such as Qty. to Ship, Qty. to Invoice, and Qty. to Consume.

When a technician marks a work order product or service as Used on a work order with a specific work order type, the lines synchronize to a service order. Consumption is also posted, based on settings on the Dynamics 365 Field Service Integration Setup page.

During consumption and invoice posting in Business Central, the consumed and invoiced quantities are updated in the original work order product and work order service lines in Field Service.

You can send a Posted Service Invoice back to Field Service.