This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2023 Wave 2 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2023 Wave 2.
The third of the new functionality in the Onboarding section is Demo tool and data for service scenarios.
To help partners demonstrate the advanced capabilities of Business Central, Microsoft are making a demo tool that provides setup and data for service scenarios.
Enabled for: Admins, makers, marketers, or analysts, automatically
Public Preview: Sep 2023
General Availability: Oct 2023
Feature Details
The Contoso Coffee app provides a demo tool and a related set of demo data for service scenarios. You can install the extension in any environment. Presales specialists can run the tool on Cronus or My Company and get the setup and demo data needed to demonstrate various scenarios. For Business Central on-premises, the demo tool and data are available on the product media as source code.
Contoso Coffee is a fictitious company that produces consumer and commercial coffee makers. The Contoso Coffee apps for Business Central add demo data that you can use to learn how to use the Service Management capabilities in Business Central.
This app provides several elements that are used for the main walkthroughs:
- Resources with assigned skills
- Items configured to create service items
- Loaner items
- Standard service codes
- Fault and resolution samples