New Functionality In Microsoft Dynamics 365 Business Central 2022 Wave 2: Service Management – minor improvements

This post is part of the New Functionality In Microsoft Dynamics 365 Business Central 2022 Wave 2 series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2022 Wave 2.

The eighth of the new functionality in the application section is Service Management – minor improvements.

Microsoft have made minor improvements in Service Management.

Enabled for: users, automatically
General Availability: October 2022

For sales, purchase, and now also service documents, you can add information and control the layout of an email with the Use for Email Body and Email Body Layout Description fields when sending a report to someone. For example, the Use for Email Body field adds information such as an invoice number or due date in an email. The Email Body Layout Description lets you use a custom report layout. These fields are now available on the Report Selection – Service page.

Additionally, they’ve expanded the types of items that you can include in standard service codes to include service and non-inventoriable items. If you often perform a certain type of service, you can save time by creating a standard service code that contains the lines you’d want to add to a service document. When you create a service document and choose the standard service code, its lines are added to the document.

My opinion

While minor these do sound like decent enhancements to have made.