We’ve had two separate clients recently log calls where Integration Manager was crashing while performing an integration.
The first client was doing an Inventory Items integration on Microsoft Dynamics GP 2015 R2 and the other was doing a Sales Transaction integration on Microsoft Dynamics GP 2016 R2.
Both of the integrations had been running fine for quite a long period of time before starting to crash; no changes had been made to either system and I’ve not been able to determine why Integration Manager (IM) has started crashing.
However, by the use of two ini file switches, we were able to determine what error was being encountered by IM resulted in a crash.
The two switches are already present in the ini file (C:\Program Files (x86)\Microsoft Dynamics\Integration Manager nn/Microsoft.Dynamics.GP.IntegrationManager.ini by default) where the False value needs to be changed to True:
[IMGPPrv]
ShowDynamics=False
DoUIRedraw=False
When these switches are set to True, the Microsoft Dynamics GP windows are not hidden when the integration runs.
We found that for the Inventory Items integration, accounts either didn’t exist, didn’t allow account entry or were inactive; for the Sales Transaction integration, Analytical Accounting (AA) had been enabled for one of the accounts and the integration didn’t handle AA.
I created a VB script for the Inventory Items integration to check the accounts in the Before Document script and cancel the document if the account was going to be a problem.