In Microsoft Dynamics GP, one key to rule them all: the F1 key;
The F1 key launches the programs Help file; and it is the most comprehensive help I have ever seen;
Every single window, such as the General Ledger’s Account Maintenance window shown in the above screenshot, has an overview and a clear explanation of every single field, button and menu. All too often a client’s first instinct is to pick up the phone and call the helpdesk to log a call, which they need to wait to wait for a support analyst to pick up and respond to, when they could simply hit the F1 button and read the answer for themselves.
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